A system that enables a person to connect to and use a particular computer or network from a distance is referred to as a remote IT service. Your IT specialists won’t have to compel you to wait just so they can arrive at the office when an issue arises as a result. With the aid of remote access software, they can resolve your issue.
Tech support for small businesses used to always take place on-site. The necessity for round-the-clock onsite support has, however, decreased with the introduction of remote IT services. The business computer specialists at “Our Company” can fix a lot of your IT problems with the use of remote access software.
At ITT 360 Inc, we adhere to a targeted and organized process for remote IT support services. Our IT support engineers listen carefully to your issue and then provide a tailored solution to assist you in resolving it as quickly as possible. Following is our detailed process for providing remote IT support services.
Server Hardware and Software support
In order to minimize your downtime, ITT 360 Inc provides managed, 24/7 remote assistance. As the brain of your internal operating system, your server cannot be left unattended for an extended amount of time. For your peace of mind, we’ll install monitoring software that will alert us about any potential issues. This way, you can be confident in receiving the best possible support. We provide a variety of services because every business has varied demands, including:
- Consistent Support
- Server Support
- Break Fix
- Software, printers, PDAs, laptops, and computer hardware coverage
- Help Desk
- Virtual access
A secure network is identified by a functioning firewall. Providing a shared infrastructure for integrated data, phone, and video services, networks serve sensitive, essential applications and operations; firewall security is of utmost importance. The security team at ITT 360 Inc is prepared to help you when you need it. We’ll act swiftly to successfully stop attacks and exploit weaknesses when you’re under attack so you can resume operations. Regardless of how well you guard against security lapses, you must also have a plan prepared for when cyberattacks succeed. There are multiple working parts in networks, including storage, firewalls, servers, routers, load balancers, switches, and more. ITT 360 Inc will do a variety of tasks for you, such as supplying, securing, and listing your network hardware and software, verifying the presence of all drivers and software, managing your licenses, integrating them with your current hardware, and more. We are ready to keep your network architecture functional at all times, regardless of its complexity, ranging from the most basic LAN to the most extensive hybrid.
At affordable pricing, we perform web server administration tasks such as hosting.net & php applications on cloud servers running Linux and Windows. For optimum performance, our team will make sure that your infrastructure is deployed and managed regularly.
- Task Scheduling
- System Hardening
- Facilitate Automatic Backup
- Setting up Mail Server
- Server Optimization
- Support for configuring and installing the web server
The administration of your company’s infrastructure can be handled in a variety of ways, including on-site, co-located in a data center, and “as a service” in the cloud, using Infrastructure Management Services (IaaS). If they are handled safely and effectively, they will let your end users receive apps and services successfully.
In consideration of your business needs and objectives, our skilled engineers can help you choose the best-managed infrastructure service. We can offer you access to our proprietary fault-tolerant and reliable IT infrastructure hosting platform, from which we can lease out computer resources on an as-needed basis, or we can make use of prominent public cloud providers like Microsoft Azure, Google Cloud, or Amazon’s AWS.
You can gain a lot from our support even if you never have face-to-face interactions with our skilled experts. By using remote help, ITT 360 Inc is able to promptly take care of your needs, from installing software to resolving hardware problems to networking issues. Among the top advantages of using our remote tech support services are the following: